Privacy Policy

PRIVACY POLICY

CarMax Service Centre

Effective Date: 13 September 2026

Last Updated: 13 September 2027

1. Introduction

CarMax Service Centre (“CarMax”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, apply for a job, request automotive services, or interact with our digital platforms.

By using our services or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Business Name: CarMax Service Centre

Location: Lang’ata Road, Left Turn Junction off to Carnivore Gardens, Nairobi, Kenya.

Email: service@carmaxea.com

CarMax Service Centre provides automotive repair, vehicle maintenance, diagnostics, and related automotive services.

For privacy-related questions or requests, please contact us at service@carmaxea.com.

3. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Job Applicants

When you apply for a position at CarMax Service Centre, we may collect:

Full name.
Email address.
Phone number.
CV and employment history.
Academic and professional qualifications.
Skills and relevant work experience.
Driving licence information where relevant to the role.
Information you provide during interviews or recruitment.

B. Customers and Service Enquiries

When you request our automotive services, we may collect:

Name and contact details.
Vehicle make, model, registration number, and service history.
Details of your service enquiry or booking.
Information necessary for quotations, invoicing, and customer support.

C. Website and Digital Platforms

We may collect information you provide through our website, social media pages, WhatsApp, online forms, or other digital communication channels.

This may include your name, contact details, messages, and information about the services you are interested in.

4. How We Use Your Information

We may use your personal information to:

Process and assess job applications.
Contact shortlisted candidates regarding employment opportunities.
Provide automotive repair, maintenance, and diagnostic services.
Respond to enquiries, bookings, and requests.
Prepare quotations, invoices, and service records.
Manage customer relationships and service follow-ups.
Send service reminders, promotions, and marketing communications where permitted by law.
Improve our services, customer experience, and business operations.
Meet applicable legal and regulatory obligations.
Protect our business, customers, employees, and digital platforms.

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted by law or otherwise properly authorised.

5. Legal Basis for Processing

We process personal information on one or more of the following bases, where applicable:

Your consent.
Taking steps at your request before entering into a contract.
Performing a contract or providing requested services.
Complying with legal obligations.
Legitimate business interests, where permitted by applicable law and balanced against your privacy rights.

Where consent is required, we will seek it appropriately. You may withdraw consent where applicable, although this will not affect processing already carried out lawfully before withdrawal.

6. Job Applications and Recruitment

If you submit a CV or job application to CarMax Service Centre:

Your information will be used to assess your suitability for the advertised position.
We may contact you regarding your application or related employment opportunities.
Your application may be reviewed by authorised members of our management and recruitment team.
We may retain your application for consideration for future suitable vacancies, where permitted by law.
We will not sell your CV or personal information to third parties.

Submitting an application does not guarantee employment. Only shortlisted candidates will be contacted.

7. Sharing Your Information

We may share personal information with trusted service providers, professional advisers, or relevant third parties where necessary for legitimate business purposes, service delivery, recruitment, or legal compliance.

Examples may include:

Recruitment and human resource service providers.
IT, website, email, and hosting providers.
Accounting, payment, or professional service providers.
Authorities or regulators where legally required.

We will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

Job applications and CVs may be retained for recruitment administration and future opportunities where appropriate.

Customer and service records may be retained for business, warranty, accounting, legal, and operational purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Loss or misuse.
Unauthorised disclosure.
Alteration or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Be informed about how your personal information is used.
Request access to personal information we hold about you.
Request correction of inaccurate or misleading information.
Object to certain processing of your personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a concern or complaint about how we handle your information.

To exercise your rights, contact us at service@carmaxea.com.

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

Where permitted by law, we may use your contact details to send information about our automotive services, promotions, service reminders, and business updates.

You may opt out of marketing communications by contacting us or using an available unsubscribe option.

Opting out of marketing does not affect essential service-related communications.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve your experience.

Where required, we will seek consent for non-essential cookies.

You may be able to manage cookies through your browser settings.

13. Third-Party Websites and Platforms

Our website, advertisements, or social media pages may contain links to third-party websites and platforms, including Facebook, Instagram, Google, and WhatsApp.

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their respective privacy policies before submitting personal information.

14. International Data Transfers

Some service providers we use may process personal information outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that applicable legal requirements and appropriate data protection safeguards are followed.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable laws.

Any updated version will be published on our website with a revised “Last Updated” date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact: